Our Services

Managed Services

Grosbeak Technology has extensive experience in providing technical assistance at all levels of Managed Service Life Cycle.

  • Emergency/Down Time and Incident Management
  • We have comprehensive industry experience in handling Down Time and Emergency Incidents for telecom production system. Our engineers are always ready to restore back the services for all severity incidents within agreed SLA and KPI.

  • TAC Support
  • We provide 24x7 Technical assistance for telecom product with highly qualified and industry experienced engineers. We follow industry standard best practices like ITIL, CMMI, SixSigma process model. We have experience in developing tools for tracking and managing field Incidents which has been extensively used by Tier1 customer across world.

  • Proactive Support
  • We provide system monitoring for Key Business indicator for Voice, Data, Security, Platform etc. Our team proactively monitors the system health, performance, network stability. We identify and correct device faults in advance to mitigate any service outage.